Customer Testimonials
I had a great experience with Liz and the team at Berlin City Lexus. She helped me work through several vehicle options, always communicated in a timely manner, and ultimately helped me find the GX460 I purchased. Absolutely will look to Berlin City Lexus for my next car purchase!! Highly recommend!
What a wonderful car buying experience! Liz was absolutely fantastic. She made the process so easy and painless! Thank you for everything!! Already loving my Lexus RX350L!!
Elizabeth Stallings handled our recent lease transaction in a professional and friendly manner. She respected our need for a quick transaction, but managed not to make the process feel rushed. Highly recommend working with Liz!
Elizabeth was amazing to work with. Very flexible and accommodating even for what was a unique situation. When I'm ready for my next vehicle, I'm starting here and requesting her specifically.
One of the best dealers we have ever bought from. Friendly down to earth approach and worked to get to know us and our expectations. Will go back and highly recommend
Recently purchased a new 4Runner off Keegan Newman. We had been chatting back and forth for a while and as soon as he got in what I was looking for he reached out. FIVE stars for his friendly service. He truly enjoys doing his job and it shows !! Can’t thank him enough. Any future business will go to him for sure ! A million thanks again to you Keegan 🙂🙂
If you are looking for a new/used Toyota, and want a knowledgeable sales person who will treat you with respect, dignity while still providing Excellent customer service, Call Keegan Newman. He is the best sales person at Berlin City.
Over the years, I have purchased 13 new vehicles including 3 new Lexus RX 350 models, a 2008, a 2015 and now a 2021. Erin Macro is the best sales associate I have ever dealt with through all of those transactions. She was knowledgeable, pleasant and helpful. Erin and the Lexus brand are my favorite.
I worked with Dylan and had an amazing experience from start to finish. He helped me make sure I go the right vehicle, and managed to get everything I wanted added in at the end. This entire dealership was very friendly even when they didn't have to be. Definitely makes me consider my next vehicle coming from this dealership for sure. Thank you for the amazing experience.
Super easy and fast purchasing experience we have ever had!! Erin Macro was AMAZING!!! ♥️♥️ I so highly recommend going there for your next vehicle purchase !
Worked with Eric he was polite, not pushy. Really worked with me to get the car I wanted for a reasonable price. Then work with my son to buy his first new truck.
Absolutely Amazing experience. My wife a few weeks to a month back had worked with Dylan on her new RX and we could not have more good things to say about him. Knew the answers for every question about the Lexus and others that we were looking at by Mercedes and Audi! Incredibly knowledgeable, friendly and professional! If you need a car and are considering a Lexus Ask for him!
I bought a 2019 Certified Lexus 300NX and worked with Dylan Trout. The whole experience was easy and satisfying. Dylan was super helpful and made the sale painless.
This car dealership goes above and beyond any dealership I've ever dealt with before. The service is impeccable with explanation of 4 wheel drive high and 4 wheel drive low were expleained. Brain in service sales helped me personally with Questions of add on's for my new SUV trailer hitch, etc. Tim personally helped me understand the way features in the SUV worked, paying attention truly to details that I would definitely use for my business and new clients. I cannot say enough, truely wonderful ! Toni MacQuinn😊👍
I cannot say enough good things about my experience with Berlin city Lexus of Portland and my salesman Dylan Trott. He was so helpful through the whole process. My first time buying a car online and having it delivered and it was amazing! I highly recommend both the dealership and Dylan.
I bought a gorgeous 2017 Eminent White Pearl Lexus RX350 on 02/10/2021, with a Noble Brown interior, and less than 20k miles. THAT was great, and my sales consultant, Scott Schwab, was wonderful! I couldn't get the garage door openers programmed, so he asked me to come over to the Dealership, and he got it done, AND gave me a tube of touch-up paint should my beautiful new-to-me car need it someday. I'll be back to see Scott for my next Lexus!
Amazing customer service, went the extra mile to find the car and color I wanted. Traded out a vehicle they had with a dealer in Rhode Island to get exactly what I wanted even though they already had one on order that was stuck at port. Would make the 1-1/2 hour drive again just to buy another car.
Ok. THE best car buying experience ever. And I’ve had many (that’s what she said). Ask for Erin and do it now. Honest, smart, and very helpful. Super safe COVID safe environment. GO!
My partner and I are first-time car buyers and after some lackluster experiences at local used car dealerships, we found the perfect car at Berlin City Lexus where we met our salesperson that we can’t stop raving about - Erin Macro!!! She immediately made us feel comfortable, confident, and respected. We got exactly what we wanted, everything was explained clearly, and Erin ALWAYS went the extra mile to get us a great deal. We actually had FUN buying a car with her! We loved the welcoming vibe at the dealership plus our positive interactions with manager Dan and everyone ...
I am so pleased with this dealership and my almost new Lexus GX. Even with Covid, the transaction was so smooth including the delivery of the car to my daughter's home while I was there. This is the FIFTH car my family has purchased from Berlin City over the years and it is always a pleasure. Whether it is a Lexus, Tundra or Prius (we have purchased all three) or brand new or used (we have done both), we have never had an issue. The service department is great, too. Thank you, BC!!
My first car buying experience was better than I could have imagined. Thank you Erin for your down-to-earth, honest, and negotiable communication. You helped make an often stressful process a breeze. She is very knowledgeable about the vehicles on the lot and educated me on EVERYTHING I needed to know about the vehicle from interior to exterior, maintenance, and custom settings. I would highly recommend anyone to reach out to Erin at Berlin City of Lexus in Portland if you’re looking for a smooth car buying experience. Thanks again Erin!
The easiest and most pleasant experience I have ever had purchasing a car. Erin was exceptional throughout the process. I traveled from Philly to purchase the car and that was so smooth due to Erin being able to iron everything out before I got there. Therefore once I arrived I had to pretty much sign & drive. Everyone I encountered here from Erin, to the Sales Manager Dan, to other employees, all were superb. There are at least 4 Lexus dealers within a 20 mile radius of my home. If I needed to purchase a car again, I would first check with ...
Great place! It was my first time at a car dealership buying a car and the prices were competitive and the customer service was excellent! Erin helped us during the process and she was great! We drove off in our dream car, definitely recommend this place to all. 10/10
I have recently been shopping for a used car. I had the opportunity to speak to two sales people in the Toyota and Lexus brands area of the dealership. I found both to be communicative, respectful, responsive, and friendly. It’s the basis of what I would expect in a dealership. I found Scott Schwab very accommodating. I Would highly recommend him if you are looking for a Lexus new or used.
My husband and I recently purchased a certified pre-owned Lexus from Erin Macro at Berlin City Lexus of Portland and we couldn't be more pleased. Not only was Erin on point with email, text and phone contact whenever I had a question but she was funny and professional and creative with suggestions to find the perfect fit for our situation. Her flexibility and willingness to accommodate our needs made this experience worth driving from New Hampshire for. We would highly recommend both Berlin City Lexus and especially Dedicated Sales Associate, Erin Macro.
I leased a new Rav4 from Berlin (worked with Brent Wolden who was awesome) on Friday and the experience was perfect. I DREAD having to buy a new car. I hate the gimmicks, it takes forever, ugh. This was truly easy. We had a deal in 30 minutes. It took awhile for the paperwork, always does, but Brent kept giving me status updates and checking in on me, even as he was helping multiple other clients. They were great - truly.
Recently purchased a Tacoma from Keegan Newman at Berlin City Portland. It was easily the best experience I've had with a car dealership. He is personable, honest, helpful, intelligent, low pressure, a pleasure to deal with. If you want a positive buying experience you must ask for Keegan! Best of luck.
I was dreading the whole car purchase and trade in experience, but was in for a great surprise. The entire process was virtual and online and could not have been easier! I am thrilled with my Lexus and completely impressed with the experience at Berlin City!
I can't believe how easy it was to purchase my dream car all virtually! I was dreading the paperwork, the trade in, the negotiating...turned out to be simple, fast and just a great experience all around! I love my new Lexus and I love that buying it was totally painless and quick! Thank you, Scott!
Erin at BCL of Portland went above and beyond and set me up with a vehicle I couldn’t be more thrilled with. Wouldn’t strongly recommend!
Erin helped y’all me through the process and was able to track down a vehicle that made me happier than I could have imagined. Strongly recommend these guys to anyone looking for a new or used Lexus.
If you're going to buy a car, be sure to buy it from Erin! She made my first car-buying experience smooth and painless, but more importantly she's a joy to work with. She wasn't just trustworthy and patient; she was kind, fun, and personable. I plan to hold onto my new dream car for as long as possible, but the minute I'm ready for my next, Erin will be the one I call.
I've purchased cars from dealerships before, but I've never had an experience like this. It was easy, fast, fun and I feel like I got the perfect car for the price I wanted to pay. I called ahead to see if they had the vehicle I was looking for. My salesman, Mark Hunter, had the vehicle ready for us when we got there. He scanned my license right in the parking lot and handed over the keys for a test drive. We didn't even have to enter the building! Turns out, the vehicle I thought I wanted ...
Purchased a used vehicle here over the long weekend and had a very good experience. David Tearse was my sales person, and Daniel Kahn was the Sales Manager. Both were highly knowledgeable, professional, and respectful of my time. Some pre-work/negotiations were able to be handled up front (over email), then fine tuning of the deal was handled quickly and professionally on sight. Lexus dealerships are different, and are objectively better than most. They are definitely in touch with what the modern consumer wants, and they clearly put a lot of thought into the sales experience. The dealership was an ...
I’ve never had an easier buying process! Everything was already arranged via email so when I went in to seal the deal, it only took a few minutes. Lexus was able to finance me for little down when other dealerships wanted $7,000 down. After my lemon with Jeep I’m so excited to be with Lexus!
I made an online request to see meet with the dealer regarding a car on Saturday. Melanie got back to me within an hour and had me come in that day. I wanted to see a car that they did not have in stock. Melanie had the car brought in on Monday. I went in on Monday late afternoon where Melanie cut me a fare deal and bought it. Picked up the detailed car Tuesday morning. They went out of their way to keep up with my tempo. Melanie is very good at getting you what you need
Easiest truck purchase ever! And I never even went to the dealership. Not only were they efficient, a pleasure to work with, and gave me a fair trade in offered, they delivered my new Tacoma to my doorstep, 2 hours away and took my trade simultaneously! Highly recommend!
I bought a used car from Erin Macro at Berlin City Lexus recently and highly recommend them. The transaction was easy and Erin was great from start to finish. Thanks for such a pleasant experience!
Was looking for a quality used car for my daughter under $10k, which can be hard to find. I saw a car I was interested in here, but the price was a little over our max budget. The dealership met me half way, so still a little over our budget, but the car was worth it. The process from that point was fairly easy and didn’t take too much time.
I had another great buying/ lease experience with Berlin City Toyota (Portland). This was our 4 transaction in two years. Great prices with no hassles. Melanie L has been great to work with.
Was transferred around 3 times before I got to Brian in service. Brian was very helpful. He called me back in a timely manner and ordered the parts that I needed.
The best, most helpful staff helped me make a much needed upgrade to my beautiful NX, which is perfect for me. Dan, sales manager and Lynne, service manager are top rate at getting you the best vehicle and make sure you are in tip top shape for years to come. Thanks all! I made a great decision @ Berlin City!
We had gone to a Toyota dealer in Saco and it was a nightmare. Sam Sharif answered me and made the entire process incredible. Thanks to The Berlin City staff for a incredible expierence
I hadn't even considered buying a vehicle online until this encounter. Portland is two hours away from my location in New Hampshire. I told the salesman that I couldn't make it to Portland until the following Saturday. He asked if I had a trade, and suggested that the truck could be delivered to me and the driver could drive my F-150 back to Portland. This was the easiest vehicle purchase I have ever had (and I am 63 years old). The salesman, Sam, made the whole deal hassle-free. While I did take a chance having not seen the truck ...
I purchased my car today with the help of the greatest John Talamelli, He was able to put me into the car i wanted. He made the process easy and comfortable while explaining everything in terms that i could understand. I will forever go here and deal with these guys. What a great environment and all staff are amazing!!! Thank you
We just picked up our 2020 Atomic Silver LexusRX 450h. With the over the top help of John Talamelli we got all the bells and whistles we wanted and even more. I would recommend John to anyone interested in a new car.
Great place to buy a car! John Talamelli is an all around great guy and helped me make my first big purchase. If you're looking for great customer service go see him!
My wife and I were shopping for a new or used Tundra and found a used Tundra the we were interested in. We met Colin Kimball, the sales person who helped us. He was patient and knowledgeable about the options available on Tundra's and also possible ways to finance the purchase. We tried out the used Tundra and then the new Tundra. We decided on the new Tundra after a couple of days. Colin stayed in touch with us and answered all of questions and concerns. I would definitely suggest if someone wants a new or used Toyota to ...
Bought a 2007 Lexus ls 460 from this dealership. Tony our sales rep was fantastic. He was very helpful and there was no sales pressure. We were done the paper work in under an hour. They even delivered the car to my house. [ 90 miles away.] Will be going back soon.
Berlin City Lexus is a great place. Very customer oriented and friendly. John Talamelli is fantastic, with a no pressure approach. He is all about the customer. Very willing and excited to please. Great place with great products.
Laid back, no salesman chasing you down. Lexus is the car to have,safe, reliable, long lasting...
I was in need of a quality used car and had very bad credit. I called with not a ton or hope and the finance manager I talked with told me that he would try his all to help me. He worked tirelessly for 2 days and got me a 1 owner Honda accord which I really wanted for under 305 a month including GAP coverage. I should also say I bought my car from the Lexus side. I work hard and make a modest living but nothing near the ability to buy even a used Lexus. The man I dealt with treat ...
I just have to say how impressed I am with the individual taking the pictures of your cars. I have been shopping on-line for a week now and who ever is responsible for the web sight is doing a great job! I am going to purchase one of the cars here just because of that. They are so detailed I literally have no questions.
After my car was totaled a few weeks ago, I was in desperate need of a new car. Fortunately, Berlin City Toyota was a few miles down the road from me, so I was able to walk there to ask about buying a replacement. I came with one car in mind, but unfortunately, that one did not work out. I looked on the website and found a newer car at the New Hampshire location, which they offered to drive up here for me. When the car arrived, they noticed that it had studded snow tires, which they replaced for free. ...
I had the privilege to deal with Melanie first via e-mail and then in person. The hybrid models available are limited due to their popularity and after searching for days and options she was able to deliver for me. No pressure, working to meets my needs and concerns she exceeded my expectations with a perfectly matched RAV4 Hybrid. Can’t say enough about the service and deal I got there.
Car buying can be a painful process when you still love your 10 yr old car, but you know it's time to update. Melanie was professional and very knowledgeable, yet friendly and kind, and patiently walked me through the whole process with a smile. She immediately contacted her manager, Matt, to help solve a glitch in the buying process which would have caused me to walk away from the sale. She even arranged for me to test drive a Lexus SUV after I told her I was hesitating about buying the RAV4 and hadn't had the chance to test ...
Great Dealership, great people, great place to shop. Walked in to look around and walked out 1-1/2 hour later with a new car. Could not have asked for a better experience.
Thank you, Daniel Kahn, for following through and obtaining the refund that was due me from my previous car dealership!
Awesome all round dealership. Beautiful showeroom and attentive employees you can’t go wrong doing business here. I traveled over 50 miles to this dealership would not hesitate to do it again.
John Talamelli was terrific to work with. My car was not available on site but they worked hard to find the one I wanted and delivered it to my door. John was very thorough in going over and offered to return after I go over it again myself. Danl K was also very helpful. I would definitely recommend dealership.
If you want the best customer service, with the best selection of new and used vehicles go to Berlin City Lexus. Lynne, Dan, and Imahdi are fantastic! This one stop dealership made my dreams come true! I am glad to be growing a relationship with Berlin Lexus!
Dan (GM), Lynne (Service Tech Manager), Imahdi (Sales Consultant) made my experience effortless, affordable and efficient. Hands down the best in the business. I would refer any one to this dealership. The customer service, again, is extraordinary. I am so beyond grateful for doing business with these folks and extremely happy with my ride!!
Wow! The Service tech Manager Lynne, General Sales Manager Dan “Mr. Lexus” and my personal sales consultant Imahdi offered hands down the best customer service I’ve ever experienced. The rates are more than fair, the attention to detail and the continuous help with any questions I had was and is extraordinary! The best dealership in Maine. I love my Vehicle! Do not hesitate when utilizing this dealership to purchase a new or used car!
We went to Berlin City Lexus first on our search for a quality preowned vehicle. I had called a few dealers in advance, to make sure they still had the model we wanted to see. Berlin City was one of the few that answered promptly, and were knowledgeable about their current inventory.. A friend had recommended them, and the selection was well beyond that of other dealers. Between Daniel Kahn, General Sales Manager - and - John Talamelli, Dedicated Consultant, we could not have been in better hands. There was no pressure, we were treated well, and the process was ...
This was the best car buying experience you can hope for. I inquired online about a Tundra and got an email response right away and a phone call. I actually did it all over the phone with the help of Zack Hutchins and he walked me through the process. The truck was delivered to my doorstep in less than 24 hours! It’s in perfect condition and the driver who dropped it off was great too-took 20 minutes to do the paperwork since they laid it all out for us and he drove our trade back! I’ll only ever buy a ...
Sales person was nice through the whole process. They were willing to work with my request to make a deal. I did not purchase a truck from them only due to finding a truck that fit my liking at another dealership.
John helped me the other day getting a car. Super helpful and went above and beyond upon helping me.
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This is a terrific place to shop for a Lexus. I’ve worked with Tony, Dan and Tim, all on the same purchase. Each brings a little different approach and they all work hard to help the buyer get to his goal within budget. There is no pushy sales approach nor are sales and management staff haughty in any way. I’d highly recommend this dealership.
Got it done in one trip ! Jonathan Olmstead met me at the door and got me into a 2019 Tacoma at my price. Absolutely love the truck and how professional Jon was.
I bought my first “new” (wasn’t new just way newer than I’ve ever bought before) from them. I had a really nice experience thus far. People were kind, facility was great, car was detailed impeccably. The salesman (Mark) was super nice and welcoming, even to my crazy toddler. I didn’t feel pressured or like I was schmoozed into the sale. He even recommended some different options to me when I didn’t think I could get financing on the one I wanted. In the end they came down on the price enough I could get financed on ...
Had a fantastic experience with Dominick Bernard buying my 2018 Prius Prime Premium. We were able to do most of the negotiating and info sharing over email but he was very helpful and informative and made buying our new car a very easy process!
The staff here was beyond reasonable on the sale of the vehicle I purchased and has been really helpful to make sure I continue to stay happy with my purchase. I strongly reccomend Berlin city Lexus
Berlin City Lexus is by the far the best dealership to buy a new or used car. This is my second certified pre owned Lexus and I can’t wait to get my third from them. I always go to Courtney Merrill, she is the best of the best in the car business. She always knows exactly what I am looking for and has a wonderful personality. Every time I Walk through the doors there is always multiple people who greet me by my name. Almost every time I go there the General Manger Dan Kahn will come out and ...
Everyone has been extremely helpful, congenial, and go above and beyond to answer questions, etc. I am a former Volvo owner and will now NEVER personally own anything other than a Lexus.
First off, I wanted to say that dealing with John Talamelli was the best exerpiece I've had while car shopping. I initially requested a call back from their website regarding a used is250. Things didn't quite work out with that vehicle and John was honest enough to tell me that their techs had some issues with the vehicle and they wouldn't feel right selling it. Instead I purchased a well cared for Mercedes C30 which I'm totally in love with. At no point in the buying process did I feel pressure from John to purchase anything ...
From the moment we started negotiations I felt nothing but sincerety. I didn't feel like I was being sold or that I was talking to a salesman but an advisor who really had my best interest in mind. There were a lot of up and downs in my decision because of my financial situation but he kindly showed me all the different options available and paciently guided me to make the right decision.
Imadhi was great! He definitely helped me sort through different options of vehicles and the service department was outstanding! Thanks alot
I’ve been taking my 2003 Toyota to Berlin City for almost 10 years and have always received great service. Last week I went back to them and bought a nice new vehicle. I started my search through TrueCar, financed through my credit union, and did my test drive and final purchase with Berlin City. I worked primarily with Stephen Lawrence and found him to be straight-forward, communicative, friendly, and very informative. They actually did not have the trim and color I was looking for in stock, but were able to secure the vehicle from another location in a matter of days. ...
I was in a very tough spot. I'd managed a Camden Hills VRBO for an out of state owner, in the past, and continued to be the Gal Friday getting his Lexus out of winter storage and having it at PIA for him. Both the original key and the spare "went -missing" as the "Young-uns" would say. Brian Fowler saved the day for me! In less than 48 hours he had the proper key at my door, even though on line sources said it would be impossible to get a key cut for a 1997 Lexus 300 SE! ...
Dominick was excellent to work with and his knowledge and patience with us helped considerably. We purchased a '17 Highlander and its been really good for us. I would definitely recommend Berlin City Toyota for anyone's car and service needs!
Stuart is professional, personable and exemplified excellent service. My husband and I had another option with a different dealer but he was the reason for our decision here. We are super pleased so far and would definitely recommend him as a top salesman to go to for a Lexus purchase!
My wife and I had the distinct pleasure of doing business with the amazing people of Berlin City Lexus. I had done a lot of research prior to going and spoke with John Talamelli over the phone. As soon as we arrived, he was genuine and sincere, asking if we’d like some food from their cookout, drinks, etc. Once we were comfortable and after chatting for a while about our professions, where we were from, and sports, he let us know that his main goal was for us to have a great experience and hopefully leave with the right ...
My husband and I had the distinct pleasure of doing business with the amazing people of Berlin City Lexus. I had done a lot of research prior to going and spoke with John Talamelli over the phone. As soon as we arrived, he was genuine and sincere, asking if we?d like some food from their cookout, drinks, etc. Once we were comfortable and after chatting for a while about our professions, where we were from, and sports, he let us know that his main goal was for us to have a great experience and hopefully leave with the right ...
John Talamelli was the best sales consultant!! We had planned to stop at the Lexus and then the Infiniti dealerships before making a decision. However, we never made it to the Infiniti dealership, and drove home our new Lexus! We can't be more pleased. John and the general sales manager, Dan Kahn made the purchase process stress free. And John was there to follow up with any questions we had. He is a true asset to Lexus.
Matthew and Steven were exceptionally friendly, helped and accommodating. The whole process was painless. I?m extremely satisfied with my decision to shop and buy at this dealership.
Our 2009 Jeep was getting too expensive to keep so we started researching and settled on the Highlander. I wanted to buy one that was 3-4 years old, but the retail value for a 3-4 year old Highlander was more than what we thought could comfortably afford. So, we turned to leasing. Leasing was the answer. The residual value at the end of the lease is within our affordable expectations plus we have the enjoyment of a pristine Highlander. Before signing the dotted line, our salesperson, Melanie was asked lots of 'what if's,' and 'how about's.' She persevered, was ...
My husband and I worked with John Patten @ the Lexus dealership in Portland. It was refreshing to meet a salesman who was relaxed and knowledgeable, rather than eager and money-driven. If the opportunity presents itself in the future, then we will certainly refer friends directly to John!
I want to say that the Service staff were fantastic. They were friendly and very helpful. The work done on my car was great as well.
We researched and test drove various vehicles--Mercedes, Audi, Nissan, Mazda--to name a few. The Lexus RX 350 met all of our requirements and then some. Our buying experience was pleasant in every way. We didn't feel pressured at any time and all of our questions were answered promptly and thoroughly. When our sales rep wasn't available, the sales manager took over and returned calls and emails promptly. Mike Wyman listened to what we wanted and addressed our needs in a very professional manner. He didn't attempt to oversell. Mike is very knowledgeable and was very open to having ...
The salesman Michael Wyman was very knowledgeable and helpful in picking out a new vehicle, I would recommend people that I know to buy vehicle through this person at Berlin city
I visited sales several times trying to decide on the purchase of an RX 350, new or Lexus Certified. The experience with their sales staff was excellent and one of the best salesman that we have ever dealt with. Tim Thomas was exceptionally knowledgeable about the vehicle and all facets of Lexus RX 350. We did not buy this time but would strongly consider this dealership on another purchase.
I bought my second Lexus today from Berlin City. My previous one lasted over 10 years with few problems. I had sent an email to Berlin City expressing my interest in a car. It was answered by Chris Green. And I went in to see him the next day. What a comfortable experience! While I pretty much knew what I wanted, there were some critical questions I had and I intended to return home and do some more research before making a decision. Chris took me through what I needed to know, made insightful suggestions and gave me frank answers to ...
I visited Berlin City Lexus in Portland and worked with Chris Green and he was amazingly helpful when it came to answering questions about buying my first Lexus. He ordered the car from another dealership and even came in on his day off to work with me. Top notch Service for sure I will definitely be back!
I just bought my used Mazda Cx-9 tonight from Berlin City Auto of Portland, ME. The experience was awesome. I called about the car last night (at 6pm.) I spoke with Stefan who gave me a top dollar appraisal for my old trade in ($600-$1000 more than other places) over the phone. I was able to do most of the paperwork over the phone including texting pictures of our licences/insurance paperwork. They were almost unable to deliver the car today but being a holiday weekend, but I really wanted the new car for my family trip. Tracy in financials ...
This was my second lease experience with Berlin City Lexus. Based on the ease and lack of unpleasant pressure the first time, I returned this time. And I was not disappointed. The experience was "civilized" from beginning to end unlike my experience with the 800 gorilla at Toyata in Saco. Tyler Mansfield made the experience smooth and even pleasant. He is anything but the stereotypical Used Car/Richard Nixon type. He is articulate, intelligent, and polite. I was actually surprised after many years of dreading the "car-buying experience." I hope we can work something out when the ...
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